Terms and Conditions

Bays Horizon SMS Customer Care

Last updated 12 October 2026

These terms cover Bays Horizon SMS Customer Care, the text-message customer care program run by Bays Horizon Network for our advisory and automation products, including the Customer Service Twin and vFarm monitoring.

What the program is

Bays Horizon SMS Customer Care lets you reach us, and lets us reach you, by text message about our advisory and automation products, including the Customer Service Twin and vFarm monitoring. Messages are customer care and operational messages: account verification, subscription and appointment confirmations, and one-to-one replies to your customer support questions about your service. An appointment confirmation may ask you to confirm an onboarding call by replying YES or NO. We do not send marketing messages through this program.

How you join

You join by texting START to (971) 588-5823, our customer care number, or by texting that number with a question. After you text START we send one message confirming you have joined, with how often we message, that message and data rates may apply, and how to opt out. Today we only text people who have texted this number first. Agreeing to receive text messages is not a condition of buying anything from us.

How often we message

Messages are sent as needed in response to your inquiries or account activity.

Cost

Message and data rates may apply.

We do not charge for these messages. Any cost comes from your mobile plan.

Opting out and getting help

Text STOP to opt out. Text HELP for help.

After you text STOP we send one message confirming you are opted out, and then no more. You can text START at any time to receive messages again.

Support

For help with this program or anything else, email admin@bhanetwork.org.

Delivery

Mobile carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier and your phone being able to receive text messages.

Your privacy

We use your phone number to run your account and to support you. It is never sold, and no mobile information is shared with third parties or affiliates for marketing or promotional purposes. The details are in our Privacy Policy.

Changes to these terms

If we change these terms we will update this page and the date at the top.